Privacy Policy – Vitalia Care Clinic

This Privacy Policy explains how Vitalia Care Clinic collects, uses, and protects your personal information when you use our website, book an appointment, or communicate with us.

We are committed to protecting your privacy and complying with the applicable Personal Data Protection Laws and regulations of the Kingdom of Saudi Arabia. By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We may collect the following personal information when you use our website:

Full name
Mobile phone number
Email address
Appointment details (service, date, and time)
Any additional information submitted through our online forms
Website usage information, including pages visited and browsing activity

How We Collect Your Information

Your information may be collected through:

Online appointment booking forms
Contact forms
Phone calls or WhatsApp communications
Website analytics and tracking tools

How We Use Your Information

We use the information collected to:

Schedule and manage appointments
Contact patients and confirm bookings
Provide healthcare services
Improve the user experience on our website
Send marketing communications (only with your consent)

Your information is collected and processed only for legitimate and specified purposes in accordance with applicable regulations.

Sharing Your Information

We do not sell or disclose your personal information to third parties except in the following circumstances:

When required by law or requested by government authorities
With trusted technology service providers (such as hosting or analytics providers)
To improve the quality of our services
With your explicit consent

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against:

Unauthorized access
Misuse
Loss or destruction
Unauthorized modification

Access to personal information is restricted to authorized personnel only.

Data Retention

We retain personal information only for as long as necessary:

To provide the requested services
To comply with applicable legal and regulatory requirements

Once the retention period has expired, personal information is securely deleted or anonymized.

Your Rights

You have the right to:

Access your personal information
Request corrections or updates
Request deletion of your personal information
Withdraw your consent for data processing

Requests regarding your personal information may be submitted using the contact details below.

Contact Us

For any privacy-related inquiries, please contact us:

Phone: 9200 32329

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will become effective upon publication.